· 6 min read
Daily MIS reports every hospital owner should read
Five daily numbers a hospital owner should read: collections by mode, bed occupancy, dues, pharmacy margin and doctor-wise OPD, and what each one tells you.
MISReports
Journal
Notes from building it.
Written by the people who build the products, about the decisions behind them. Infrequent, and only when there is something to say.
Hospitals and ABDM
15 articlesRunning a hospital on software, and what ABDM changes.
· 5 min read
Hospital software buying checklist for a 20-bed nursing home
A checklist for choosing software for a 20-bed nursing home: modules you need on day one, ABDM, price, data and exit terms, support, and how to run the demo.
Buying guideNursing home
· 6 min read
WhatsApp appointment booking for hospitals: how it works
How a patient books an OPD appointment on WhatsApp, the template and 24-hour window rules Meta imposes, and what the messages cost beyond the software.
WhatsAppOPD
· 6 min read
DPDP Act 2023 compliance checklist for hospitals and clinics
What the Digital Personal Data Protection Act 2023 and the 2025 Rules ask of a hospital: consent, notice, a contact person, breach reporting, and data location.
DPDPCompliance
· 6 min read
Cloud hospital software vs on-premise: cost, backups, security
Cloud and on-premise hospital software compared for Indian hospitals: what each costs, how backups and downtime differ, and what security asks of you.
CloudSecurity
· 5 min read
TPA and insurance claims: a paperless workflow for hospitals
A pre-authorisation and claim workflow that runs from the HMIS: documents generated from the record, queries tracked on one screen, and dues you can see daily.
TPAInsurance
· 5 min read
Hospital pharmacy software: batch, expiry and GST billing
What hospital pharmacy software must do: batch-wise stock, expiry alerts, purchase and GRN, prescription-linked sales and GST invoices that match the books.
PharmacyInventory
· 6 min read
IPD management done right: bed board to discharge summary
What a live bed board, bedside nursing notes, a medication chart and a structured discharge summary should look like in hospital software, and how they connect.
IPDNursing
· 5 min read
How to reduce OPD waiting time with tokens and a display board
Where OPD waiting time comes from, how tokens and time slots should work, how to run one queue per doctor, and what the waiting-area display board should show.
OPDPatient flow
· 4 min read
What ABDM integration actually involves for a 30-bed hospital
Every HMIS vendor in India now says 'ABDM integrated'. Here is what the three milestones are, what changes at your front desk, and what to ask before you sign.
HealthcareABDM
· 5 min read
Hospital management software price in India in 2026
What a cloud HMIS costs a small or mid-size Indian hospital in 2026, how vendors structure pricing, what must be included, and the add-ons to ask about.
PricingHMIS
· 5 min read
HFR and HPR registration for hospitals and doctors, step by step
How to list your hospital in the Health Facility Registry and your doctors in the Healthcare Professionals Registry, what to keep ready, and what goes wrong.
HFRHPR
· 4 min read
How to check whether an HMIS is really ABDM certified
Where the NHA lists certified applications, what the M1, M2 and M3 certificates prove, the questions to ask a vendor and the phrases that should worry you.
ABDMVendor selection
· 5 min read
How to create an ABHA ID at the hospital front desk
Aadhaar OTP, driving licence and mobile routes for creating an ABHA at registration, how to link it to the patient record, and the errors your desk will meet.
ABHAFront desk
· 5 min read
ABDM explained: a plain-language guide for hospital owners
What the Ayushman Bharat Digital Mission is, what ABHA, HFR, HPR and consent mean in practice, and what actually changes at a private hospital that joins.
ABDMHealthcare
Pathology labs
11 articlesReports, analysers, collection centres and the lab's month end.
· 6 min read
Pathology lab software price in India: a small lab's budget
What a small pathology lab should budget for cloud lab software in India, what must be in the price, the hidden costs to ask about, and how to compare quotes.
PricingPathixio
· 6 min read
How to improve turnaround time (TAT) in a diagnostic centre
How to measure lab turnaround time per test, find where the hours go, set targets, and the ten fixes that usually work in a diagnostic centre.
DiagnosticsOperations
· 6 min read
NABL accreditation records: what your lab software must produce
NABL assesses labs against ISO 15189:2022 and its NABL 112A criteria. The audit trails, authorisation, QC logs, TAT and retention your software must show.
NABLQuality
· 6 min read
Collection centre software: run franchise labs on one system
How to run collection centres and franchise labs on one lab system: rate lists per centre, scoped logins, sample logistics and month-end reconciliation.
DiagnosticsPathixio
· 3 min read
Analyser integration: what 'integrated' should mean in a pathology lab
HL7, ASTM, unidirectional, bidirectional. A short guide to the words, the retyping tax they remove, and why we include interfacing in the plan instead of selling it as an add-on.
DiagnosticsPathixio
· 5 min read
Referring doctor commission tracking and settlement, no disputes
How a pathology lab records referrals, prepares monthly statements and settles without arguments, and why the legal and ethics rules must be checked first.
DiagnosticsPathixio
· 6 min read
WhatsApp lab report delivery: consent, templates, PDF letterhead
How pathology labs send reports on WhatsApp within the platform rules: patient consent, templates, the 24-hour window, PDF letterhead and doctor copies.
WhatsAppPathixio
· 6 min read
Reference ranges and abnormal flags: getting lab reports right
Where reference ranges come from, why they vary by age, sex and method, how lab software should store them, and why an H or L flag still needs a pathologist.
DiagnosticsPathixio
· 5 min read
Barcode sample tracking in pathology labs: collection to sign-off
How barcode sample tracking works in a pathology lab, step by step from collection to authorisation, including samples that arrive from collection centres.
DiagnosticsPathixio
· 6 min read
Nine common pathology lab problems and how software fixes them
Transcription errors, sample mix-ups, late reports, lost dues, commission disputes, messy letterheads, reruns, staff turnover and month-end MIS. One fix each.
DiagnosticsPathixio
· 6 min read
What a LIMS is: lab software explained for Indian pathology labs
A LIMS runs a pathology lab from registration to signed report. What it does, how it differs from billing software and an HMIS, and how to choose one.
PathixioDiagnostics
CRM and sales
8 articlesLeads, demos, renewals and dues for teams that sell and service.
· 6 min read
Receivables and dues tracking for SMEs: daybook to reminders
Receivables tracking for an SME means a daybook, a statement per party, an ageing view and a reminder routine. How to set each up, and what the MSMED Act says.
ReceivablesCollections
· 5 min read
CRM vs Excel: the exact moment the spreadsheet stops working
Excel works for leads and customers until a specific moment: two people editing at once, no reminders, no history. How to recognise it and migrate cleanly.
CRMExcel
· 5 min read
Demo to sale: a follow-up process that converts
A demo is not a sale. What to prepare before it, what to record after it, why the quotation must go the same day, and how to answer the four usual objections.
Sales processDemos
· 5 min read
WhatsApp follow-ups from a CRM that actually get replies
WhatsApp follow-ups from a CRM get replies when the message is short, timed to the 24-hour window, sent as an approved template and easy to opt out of.
WhatsAppFollow-ups
· 5 min read
Support ticket system for service businesses: SLAs and metrics
A support ticket system gives every customer problem a number, a priority and an owner. What to set as SLAs, how to measure resolution time, and what to ignore.
SupportService business
· 5 min read
Renewal tracking: stop losing AMC and subscription revenue
Renewals are the cheapest sale you will make and the easiest to miss. How to build an expiry list, run reminders, collect dues and upsell at renewal time.
RenewalsAMC
· 5 min read
Lead management for software resellers and channel partners
How a software reseller or channel partner should run leads: stages, follow-up cadence, lost reasons and the dashboard the owner should see each Monday.
Lead managementChannel partners
· 5 min read
What a CRM is and whether a small Indian business needs one
A CRM is one shared record of every customer, lead and follow-up. Signs a small Indian business has outgrown notebooks and WhatsApp groups, and how to start.
CRMSmall business
Custom software
9 articlesHow software gets scoped, priced, built and migrated.
· 5 min read
12 questions to ask a software development company in India
Twelve questions to ask before hiring a software development company in India: scope, price, ownership, hosting, data, support and what to do when it breaks.
Hiring a vendorCustom software
· 3 min read
WhatsApp is the interface
The app your customer already has open is a better front end than the one you will ask them to install. What we built on WhatsApp, the rules the platform imposes, and where it is the wrong tool.
ProductWhatsApp
· 6 min read
Practical AI features in business software, and their limits
AI features worth putting in business software: voice to text, summaries, document extraction and follow-up drafting, plus the fallbacks and checks each needs.
AICustom software
· 5 min read
Multi-tenant SaaS: what it means when a vendor says it
Multi-tenant SaaS explained for buyers: how your data is kept apart from other customers, per-tenant settings, backups and restores, and what to ask a vendor.
SaaSArchitecture
· 6 min read
Data migration from Excel, Tally or an old desktop program
How to move data from Excel, Tally or an old desktop program into new software without losing a record: mapping, cleaning, reconciliation and go-live.
MigrationCustom software
· 6 min read
WhatsApp Business API integration: a guide for business owners
How WhatsApp Business API integration works: the Cloud API, business verification, templates and approval, the 24-hour window, pricing categories and webhooks.
WhatsAppIntegration
· 5 min read
PWA vs native app: which one an Indian business should build
PWA or native app for your business in India? How each one installs, updates and works offline, what the app stores add, and what each choice does to the price.
MobilePWA
· 6 min read
Fixed price vs time and material for business software projects
Fixed price or time and material for your software project? What each contract rewards, where each one goes wrong, and a plain rule for choosing between them.
ContractsCustom software
· 6 min read
Custom software development cost in India: what drives the price
What moves the price of custom software in India: scope, integrations, users and compliance. How a fixed-price quote is built and why hourly rates mislead.
PricingCustom software
Trends
8 articlesWhat changed this year, and what it means for you.
· 5 min read
WhatsApp service messages cost money from 1 October 2026
Meta will charge for WhatsApp Business Platform service messages from 1 October 2026 after 1,000 free per number. What it costs in India and how to plan for it.
WhatsAppPricing
· 5 min read
DPDP Rules 2025: the compliance clock for hospitals and labs
The DPDP Rules were notified on 14 November 2025 with an 18-month phased timeline. What hospitals, labs and small businesses must have in place by May 2027.
DPDPCompliance
· 5 min read
Agentic AI for Indian small businesses: what is real in 2026
One in four Indian MSMEs already uses AI tools. AI agents that take actions are the next step. What they can do for a small business, and where to be careful.
AI agentsSMEs
· 4 min read
Ayushman Vay Vandana 2026: the 70-plus cover and your hospital
Over 96 lakh Vay Vandana cards and 10 lakh admissions worth ₹2,154 crore by December 2025. What the senior citizen cover under PM-JAY means for hospitals.
PM-JAYSenior citizens
· 5 min read
Hospital ransomware in 2026: CERT-In, DPDP and a checklist
Healthcare ransomware attacks rose 14 percent in the first half of 2026 and India's provider attacks grew eightfold. What CERT-In and the DPDP Rules now expect.
CybersecurityHospitals
· 5 min read
ABDM crosses 100 crore linked records: what changes in 2026
ABDM linked its 100 croreth health record in May 2026 and reached 93.95 crore ABHA numbers by July. What the figures mean for hospitals and labs not yet on it.
ABDMABHA
· 5 min read
DHIS 2026: what the NHA now pays per ABHA-linked record
NHA's Corrigendum 7 to the Digital Health Incentive Scheme runs April to September 2026. The rates, the 100-record threshold and what a lab or hospital earns.
ABDMDHIS
· 5 min read
SAHI and BODH: what India's health AI strategy asks of hospitals
The health ministry launched SAHI, a national AI strategy, and BODH, a benchmarking platform, in February 2026. What they mean before you buy an AI tool.
AI in healthcarePolicy
Company
2 articlesDecisions behind the products, explained.
· 3 min read
Why we named the company Kentron
For two years the company was, in practice, called Healthixio. A hospital brand on a CRM invoice was starting to confuse people. Here is the word we chose instead, and what it means.
CompanyNaming
· 2 min read
Why we publish our prices, and why they are ex-GST
Request-a-quote is a habit, not a strategy. What a published price does for a buyer, why we state it excluding GST, and why the renewal number is part of the price.
PricingCompany
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