Written by the people who build the products, about the decisions behind them. Infrequent, and only when there is something to say.
· 6 min read
Three different things are being sold under one word. The difference is what each is allowed to do, and choosing wrongly is how companies end up paying for a chat box nobody uses.
AIAutomation
· 6 min read
Build cost is the number vendors quote. Running cost is the number that decides whether the project survives year two. Here is how the per-minute arithmetic actually works.
AIVoice agents
· 6 min read
Retrieval is what stops a model inventing answers about your business. What it is, where it breaks, and the three questions that reveal whether a vendor has built it properly.
AIRAG
· 5 min read
Most automation projects start from the wrong end, with a tool. A better method is to go looking for retyping, because retyping is where the money is.
AutomationProcess
· 6 min read
The platform charges per conversation and blocks numbers that break its rules. Both facts should shape what you build, and most WhatsApp projects discover them afterwards.
AutomationWhatsApp
· 6 min read
Document extraction is the automation with the clearest payback and the most overstated accuracy. What modern models do well, where they fail, and why the review step is the product.
AIAutomation
· 6 min read
Every software firm added AI to its homepage in the last two years. Eleven questions that separate the ones who have shipped it from the ones who have read about it.
AIBuying guide
· 6 min read
The demo always works. What decides whether an AI feature survives is the logging, the evaluation and the plain path for when the model is unavailable or wrong.
AIEngineering
· 5 min read
You do not have to replace a working system to get the benefit. Four places AI attaches to existing software, and the one question that decides whether it is possible at all.
AIIntegration
· 6 min read
An AI feature adds a component that takes untrusted text and decides what to do with it. Prompt injection, data leakage and tenant isolation, from the perspective of people who review code.
AISecurity
· 6 min read
Five daily numbers a hospital owner should read: collections by mode, bed occupancy, dues, pharmacy margin and doctor-wise OPD, and what each one tells you.
MISReports
· 5 min read
A checklist for choosing software for a 20-bed nursing home: modules you need on day one, ABDM, price, data and exit terms, support, and how to run the demo.
Buying guideNursing home
· 6 min read
How a patient books an OPD appointment on WhatsApp, the template and 24-hour window rules Meta imposes, and what the messages cost beyond the software.
WhatsAppOPD
· 6 min read
What the Digital Personal Data Protection Act 2023 and the 2025 Rules ask of a hospital: consent, notice, a contact person, breach reporting, and data location.
DPDPCompliance
· 6 min read
Cloud and on-premise hospital software compared for Indian hospitals: what each costs, how backups and downtime differ, and what security asks of you.
CloudSecurity
· 5 min read
A pre-authorisation and claim workflow that runs from the HMIS: documents generated from the record, queries tracked on one screen, and dues you can see daily.
TPAInsurance
· 5 min read
What hospital pharmacy software must do: batch-wise stock, expiry alerts, purchase and GRN, prescription-linked sales and GST invoices that match the books.
PharmacyInventory
· 6 min read
What a live bed board, bedside nursing notes, a medication chart and a structured discharge summary should look like in hospital software, and how they connect.
IPDNursing
· 5 min read
Where OPD waiting time comes from, how tokens and time slots should work, how to run one queue per doctor, and what the waiting-area display board should show.
OPDPatient flow
· 4 min read
Every HMIS vendor in India now says 'ABDM integrated'. Here is what the three milestones are, what changes at your front desk, and what to ask before you sign.
HealthcareABDM
· 5 min read
What a cloud HMIS costs a small or mid-size Indian hospital in 2026, how vendors structure pricing, what must be included, and the add-ons to ask about.
PricingHMIS
· 5 min read
How to list your hospital in the Health Facility Registry and your doctors in the Healthcare Professionals Registry, what to keep ready, and what goes wrong.
HFRHPR
· 4 min read
Where the NHA lists certified applications, what the M1, M2 and M3 certificates prove, the questions to ask a vendor and the phrases that should worry you.
ABDMVendor selection
· 5 min read
Aadhaar OTP, driving licence and mobile routes for creating an ABHA at registration, how to link it to the patient record, and the errors your desk will meet.
ABHAFront desk
· 5 min read
What the Ayushman Bharat Digital Mission is, what ABHA, HFR, HPR and consent mean in practice, and what actually changes at a private hospital that joins.
ABDMHealthcare
· 6 min read
What a small pathology lab should budget for cloud lab software in India, what must be in the price, the hidden costs to ask about, and how to compare quotes.
PricingPathixio
· 6 min read
How to measure lab turnaround time per test, find where the hours go, set targets, and the ten fixes that usually work in a diagnostic centre.
DiagnosticsOperations
· 6 min read
NABL assesses labs against ISO 15189:2022 and its NABL 112A criteria. The audit trails, authorisation, QC logs, TAT and retention your software must show.
NABLQuality
· 6 min read
How to run collection centres and franchise labs on one lab system: rate lists per centre, scoped logins, sample logistics and month-end reconciliation.
DiagnosticsPathixio
· 3 min read
HL7, ASTM, unidirectional, bidirectional. A short guide to the words, the retyping tax they remove, and why we include interfacing in the plan instead of selling it as an add-on.
DiagnosticsPathixio
· 5 min read
How a pathology lab records referrals, prepares monthly statements and settles without arguments, and why the legal and ethics rules must be checked first.
DiagnosticsPathixio
· 6 min read
How pathology labs send reports on WhatsApp within the platform rules: patient consent, templates, the 24-hour window, PDF letterhead and doctor copies.
WhatsAppPathixio
· 6 min read
Where reference ranges come from, why they vary by age, sex and method, how lab software should store them, and why an H or L flag still needs a pathologist.
DiagnosticsPathixio
· 5 min read
How barcode sample tracking works in a pathology lab, step by step from collection to authorisation, including samples that arrive from collection centres.
DiagnosticsPathixio
· 6 min read
Transcription errors, sample mix-ups, late reports, lost dues, commission disputes, messy letterheads, reruns, staff turnover and month-end MIS. One fix each.
DiagnosticsPathixio
· 6 min read
A LIMS runs a pathology lab from registration to signed report. What it does, how it differs from billing software and an HMIS, and how to choose one.
PathixioDiagnostics
· 6 min read
Receivables tracking for an SME means a daybook, a statement per party, an ageing view and a reminder routine. How to set each up, and what the MSMED Act says.
ReceivablesCollections
· 5 min read
Excel works for leads and customers until a specific moment: two people editing at once, no reminders, no history. How to recognise it and migrate cleanly.
CRMExcel
· 5 min read
A demo is not a sale. What to prepare before it, what to record after it, why the quotation must go the same day, and how to answer the four usual objections.
Sales processDemos
· 5 min read
WhatsApp follow-ups from a CRM get replies when the message is short, timed to the 24-hour window, sent as an approved template and easy to opt out of.
WhatsAppFollow-ups
· 5 min read
A support ticket system gives every customer problem a number, a priority and an owner. What to set as SLAs, how to measure resolution time, and what to ignore.
SupportService business
· 5 min read
Renewals are the cheapest sale you will make and the easiest to miss. How to build an expiry list, run reminders, collect dues and upsell at renewal time.
RenewalsAMC
· 5 min read
How a software reseller or channel partner should run leads: stages, follow-up cadence, lost reasons and the dashboard the owner should see each Monday.
Lead managementChannel partners
· 5 min read
A CRM is one shared record of every customer, lead and follow-up. Signs a small Indian business has outgrown notebooks and WhatsApp groups, and how to start.
CRMSmall business
· 5 min read
Twelve questions to ask before hiring a software development company in India: scope, price, ownership, hosting, data, support and what to do when it breaks.
Hiring a vendorCustom software
· 3 min read
The app your customer already has open is a better front end than the one you will ask them to install. What we built on WhatsApp, the rules the platform imposes, and where it is the wrong tool.
ProductWhatsApp
· 6 min read
AI features worth putting in business software: voice to text, summaries, document extraction and follow-up drafting, plus the fallbacks and checks each needs.
AICustom software
· 5 min read
Multi-tenant SaaS explained for buyers: how your data is kept apart from other customers, per-tenant settings, backups and restores, and what to ask a vendor.
SaaSArchitecture
· 6 min read
How to move data from Excel, Tally or an old desktop program into new software without losing a record: mapping, cleaning, reconciliation and go-live.
MigrationCustom software
· 6 min read
How WhatsApp Business API integration works: the Cloud API, business verification, templates and approval, the 24-hour window, pricing categories and webhooks.
WhatsAppIntegration
· 5 min read
PWA or native app for your business in India? How each one installs, updates and works offline, what the app stores add, and what each choice does to the price.
MobilePWA
· 6 min read
Fixed price or time and material for your software project? What each contract rewards, where each one goes wrong, and a plain rule for choosing between them.
ContractsCustom software
· 6 min read
What moves the price of custom software in India: scope, integrations, users and compliance. How a fixed-price quote is built and why hourly rates mislead.
PricingCustom software
· 5 min read
A party balance of ₹2.4 lakh tells you nothing useful. Bill-wise outstanding tells you which invoice, how old, and whether it is past the credit period, which is the only version a collection call can use.
ReceivablesAccounting
· 5 min read
A second shop is not a second copy of the software. What has to stay separate between branches, what should be shared, when a stock transfer becomes a taxable supply, and what the head office view should show.
Multi-branchGST
· 5 min read
The operator who bills fastest never touches the mouse. What a keyboard-first system actually requires, why most web software is not, and the shortcut map we built Tatva ERP around.
Billing softwareProduct
· 5 min read
A scanner is only a keyboard. Whether a ten-item bill takes forty seconds or three minutes is decided by what the software does between scans, not by the hardware you bought.
RetailBarcode
· 5 min read
Batch-wise stock is what separates pharmacy and FMCG billing from ordinary retail. FEFO picking, expiry blocking, MRP per batch, and the four reports that stop money expiring on your shelf.
PharmacyInventory
· 5 min read
The September 2025 rate revision moved thousands of items between slabs. Here is the work it creates in a shop's software, the order to do it in, and the one master that should make it a five-minute job.
GSTRate change
· 5 min read
Both returns come out of the same bills. Why they still disagree, the monthly routine that keeps them together, and what a billing system has to get right before the JSON is worth uploading.
GSTReturns
· 5 min read
e-Invoicing applies from ₹5 crore of aggregate turnover. What an IRN is, who is exempt, the 24-hour cancellation rule, and the six things software must handle before you can call it e-invoice ready.
GSTe-Invoicing
· 5 min read
Desktop accounting software is not broken, it is stuck on one machine. Before you move a business to a browser-based system, there are eight things to check, and one month of the year to do it in.
Billing softwareMigration
· 6 min read
Billing software in India is sold four different ways. The first-year price is the one on the brochure; the renewal is the one that decides what you actually pay. Both explained, including ours.
Billing softwarePricing
· 5 min read
Meta will charge for WhatsApp Business Platform service messages from 1 October 2026 after 1,000 free per number. What it costs in India and how to plan for it.
WhatsAppPricing
· 5 min read
The DPDP Rules were notified on 14 November 2025 with an 18-month phased timeline. What hospitals, labs and small businesses must have in place by May 2027.
DPDPCompliance
· 5 min read
One in four Indian MSMEs already uses AI tools. AI agents that take actions are the next step. What they can do for a small business, and where to be careful.
AI agentsSMEs
· 4 min read
Over 96 lakh Vay Vandana cards and 10 lakh admissions worth ₹2,154 crore by December 2025. What the senior citizen cover under PM-JAY means for hospitals.
PM-JAYSenior citizens
· 5 min read
Healthcare ransomware attacks rose 14 percent in the first half of 2026 and India's provider attacks grew eightfold. What CERT-In and the DPDP Rules now expect.
CybersecurityHospitals
· 5 min read
ABDM linked its 100 croreth health record in May 2026 and reached 93.95 crore ABHA numbers by July. What the figures mean for hospitals and labs not yet on it.
ABDMABHA
· 5 min read
NHA's Corrigendum 7 to the Digital Health Incentive Scheme runs April to September 2026. The rates, the 100-record threshold and what a lab or hospital earns.
ABDMDHIS
· 5 min read
The health ministry launched SAHI, a national AI strategy, and BODH, a benchmarking platform, in February 2026. What they mean before you buy an AI tool.
AI in healthcarePolicy
· 3 min read
For two years the company was, in practice, called Healthixio. A hospital brand on a CRM invoice was starting to confuse people. Here is the word we chose instead, and what it means.
CompanyNaming
· 2 min read
Request-a-quote is a habit, not a strategy. What a published price does for a buyer, why we state it excluding GST, and why the renewal number is part of the price.
PricingCompany
Next step
The journal is where we think in public. Replies from people who run hospitals, labs and sales teams are the useful kind.
