Terms and Conditions

Please read these terms carefully. By accessing or using any Kentron Technologies website or product, you agree to be bound by them. Our aim is a fair, transparent arrangement between the company and the people who rely on its software.

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the websites and software products of Kentron Technologies (“the Company”, “we”, “us”), including Healthixio, Pathixio, Biznixio, Gymnixio and any custom software delivered under a written statement of work (together, “the Service”). By creating an account, accessing or using the Service, you (“the Customer” or “you”) agree to these Terms.

If you are using the Service on behalf of a legal entity such as a hospital, laboratory, company or gym, you represent that you have the authority to bind that entity, and “you” refers to that entity.

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is generated by a computer system and does not require a physical or digital signature. It is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

2. Definitions

Account: A unique profile enabling use of the Service.
Subscription: A paid plan granting time-bound access to a product and its features.
Customer Data: Any data, files, content or information submitted to the Service by you or your users.
Documentation: Online guides, manuals, tutorials and FAQs provided by us.
Statement of Work: A written document describing the scope, price and schedule of a custom software project.

3. Scope of Service and licence

We grant you a non-exclusive, non-transferable, limited right to access and use the Service for your internal business operations, subject to these Terms and an active Subscription or Statement of Work.

We may improve, modify or discontinue features from time to time, making reasonable efforts to avoid material degradation of core functionality. We may modify these Terms; the effective date at the top changes when we do. Continued use of the Service after changes are posted constitutes acceptance of them.

You agree to provide true, accurate and complete information when registering and using the Service, and you remain responsible for all activity under your Account.

4. Accounts and responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account. You must promptly notify us of any unauthorised access or security incident involving your Account.

5. Acceptable use

Do not misuse the Service, including by reverse engineering it, attempting to access non-public areas, interfering with system integrity, or using it to send unsolicited messages. Use the Service only for lawful purposes.

Healthixio and Pathixio are management and record-keeping tools. They are not to be used for emergency medical response and are not a substitute for professional clinical judgement. Clinical decisions remain the responsibility of the treating professional.

6. Fees, billing and taxes

Subscription fees are charged in advance for the plan you select. Published prices are stated exclusive of GST unless marked otherwise; applicable taxes are added on the invoice. Custom software is billed according to the milestones in the Statement of Work.

7. Trial, cancellation and refunds

Where a product offers a free trial, it is provided so that you can evaluate the Service before subscribing. Once you subscribe after the trial, all purchases, including subscriptions, setup fees and add-ons, are final and non-refundable.

You may cancel a Subscription at any time to prevent future recurring charges. Cancellation does not entitle you to a refund for charges already incurred.
For one-time services or physical goods, cancellation may be accepted to stop future processing if the work has not begun or the goods have not shipped, but amounts already paid are not refunded.
Where a deliverable is defective, report it to support within 7 days. We will investigate and, at our discretion, remediate by correction, replacement or remedial service. Remediation does not imply an obligation to provide a monetary refund.
Custom software projects are governed by the acceptance and payment terms in their Statement of Work.

8. Customer Data and confidentiality

Customer Data belongs to you. We process it only to provide, secure and support the Service, as described in our Privacy Policy. On termination we will make Customer Data available for export in a documented format for a reasonable period, after which it is deleted.

9. Intellectual property

The Service, its software, designs, Documentation and trademarks are owned by the Company or its licensors. Except for the licence granted in section 3, and except for deliverables expressly assigned to you in a Statement of Work, no rights are transferred.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, data or business interruption. Our total liability under these Terms is limited to the fees paid by you for the Service in the twelve months preceding the claim.

Neither we nor any third party provides any warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered through the Service for any specific purpose. All content is provided “as is” unless otherwise stated.

You shall indemnify and hold harmless the Company, its affiliates and their officers, directors, agents and employees from any claim, demand, loss or action, including reasonable legal fees, arising out of your breach of these Terms, the Privacy Policy or applicable law.

Neither party is liable for delay or failure to perform obligations caused by events beyond its reasonable control (force majeure).

11. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts in Gwalior, Madhya Pradesh, India.

12. Support and contact

Company: Kentron Technologies, Madhavganj, Lashkar, Gwalior, Madhya Pradesh 474001
Email: info@kentrontechnologies.com
Phone: +91 74895 03535
WhatsApp: +91 95222 72781